Company Name: Xiamen Lanyanghui E-commerce Technology Co., Ltd.
Email: service@nuvyraxo.com
At Nuvyraxo™, your satisfaction is our priority. We want you to feel confident when shopping with us, and this Return & Refund Policy explains the conditions, process, and requirements for returning products or requesting refunds.
1. Return Period & Eligibility
We offer a 30-day return window after your order has been delivered.
To qualify for a return, the item must meet the following conditions:
✔ The product is in its original condition
✔ The item has not been used, altered, or damaged
✔ Original packaging and included accessories are intact
✔ Proof of purchase is provided
Items that do not meet these requirements may not be eligible for return.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Email:
service@nuvyraxo.com
Before sending any product back, please wait for return approval from our team.
Once your request is accepted:
✔ Return instructions will be provided
✔ Shipping information will be shared when applicable
✔ You will receive guidance on the next steps
Please note that packages returned without prior authorization may not be processed.
3. Damaged, Incorrect, or Defective Items
We recommend checking your order carefully after delivery.
If your item arrives damaged, defective, or different from what you ordered:
✔ Contact us as soon as possible
✔ Provide details about the issue
✔ Include photos or relevant information if needed
Our team will review your request and work with you to find a suitable solution.
4. Items Not Eligible for Return
For safety, hygiene, and product protection reasons, certain items cannot be returned, including:
- Products that have been used or damaged after delivery
- Personalized or specially customized items
- Perishable products
- Personal hygiene-related items
- Hazardous materials or restricted items
- Gift cards
- Clearance or final sale products
Original shipping costs may not be refundable.
If you are unsure whether your purchase qualifies for a return, please contact us before submitting your request.
5. Product Exchanges
Currently, the quickest way to receive a different item is:
- Submit a return request for the original product
- Wait for the return to be approved and processed
- Place a new order for the replacement item
This helps ensure faster delivery of your preferred product.
6. European Union Return Rights
For customers located in the European Union, applicable consumer protection regulations may provide a 14-day cancellation period after receiving your order.
To qualify:
✔ The item must remain unused
✔ Products must be returned in original packaging
✔ Proof of purchase is required
This right applies separately from our standard return policy.
7. Refund Process
After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued back to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the expected processing period, please contact us at:
Email:
service@nuvyraxo.com
8. Return Shipping Information
Please do not send products back before receiving return approval and instructions from our support team.
Once your return request is accepted, we will provide the necessary return details.
For any return-related questions, please contact:
Nuvyraxo™ Customer Support
Email: service@nuvyraxo.com
Thank you for choosing Nuvyraxo™.
We appreciate your trust and are committed to providing a smooth, transparent, and customer-focused shopping experience.