Company Name: Xiamen Lanyanghui E-commerce Technology Co., Ltd.
Email: service@nuvyraxo.com

At Nuvyraxo™, we are committed to making your shopping experience simple, reliable, and enjoyable from the moment you place your order to the moment it arrives at your door. This Shipping Policy explains our order handling process, delivery expectations, and important shipping information.

Our Shipping Approach

Nuvyraxo™ creates thoughtfully designed home essentials that bring comfort, organization, and beauty into everyday spaces.

To provide customers with accessible pricing and efficient delivery, our products may be fulfilled through carefully selected production facilities and distribution partners.

This fulfillment model allows us to:

✔ Provide high-quality home products at fair prices
✔ Maintain efficient inventory management
✔ Reduce unnecessary storage and resource waste
✔ Deliver products directly to customers with greater flexibility

We appreciate your understanding as we work to create a smoother and more responsible shopping experience.

1. Order Processing & Shipping Costs

Every order placed with Nuvyraxo™ goes through careful preparation before shipment.

Order Processing Time:

Please allow 2–4 business days for order confirmation, product inspection, packaging, and shipment preparation.

During promotional events, holidays, or periods of increased demand, processing may require additional time.

Shipping Fee:

A standard shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Time

Delivery schedules may vary depending on destination, shipping conditions, and fulfillment location.

Please note that estimated delivery times are provided as a guideline and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, holidays, and customs procedures may affect delivery speed.

3. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

✔ Tracking details may require 1–3 business days to become active
✔ Package movement updates may occasionally be delayed during transit
✔ Your order remains in transportation even when tracking information is temporarily unavailable

4. International Duties & Taxes

For international shipments, orders may be delivered under a DDU (Delivered Duty Unpaid) arrangement.

Customers should understand that:

• Any applicable customs charges, import duties, or local taxes are the responsibility of the recipient
• Nuvyraxo™ is not responsible for delays caused by customs inspections or clearance procedures
• Regulations and fees vary depending on the destination country

We recommend checking local import requirements before placing an international order.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure efficient delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

service@nuvyraxo.com

Please send your request within 12 hours of order placement.

Once your order has entered processing or shipment preparation, changes and cancellations may no longer be available.

6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we are committed to helping resolve shipping-related issues.

Damaged Items

If your order arrives damaged:

✔ Please contact our support team within 72 hours of delivery
✔ Include clear photos of the damaged item and packaging
✔ We will review your request and assist with an appropriate solution

Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

✔ We will work with you to resolve the issue
✔ A replacement may be arranged when applicable

7. Contact Our Support Team

If you have any questions regarding your shipment, delivery status, or order details, please contact:

Email:
service@nuvyraxo.com

Our customer support team is happy to assist you and ensure your Nuvyraxo™ experience is smooth from start to finish.

Thank you for choosing Nuvyraxo™ —
bringing thoughtful design and everyday comfort into your home.