Business Information
Brand Name: Nuvyraxo™
Legal Company Name: Beijing Qiyuelu Information Technology Co., Ltd.
Brand Ownership: Nuvyraxo™ is owned by Beijing Qiyuelu Information Technology Co., Ltd.
Business Address: Unit 1-268, South Ancillary Building, No. 6 Tianfu North Street, Wenjing Subdistrict, Tongzhou District, Beijing (Cluster Registration)
Owner: Mu Yan
Email: service@nuvyraxo.com
Phone: +86 19493236718
Business Hours: 24/7
Frequently Asked Questions
Find answers to common questions about Nuvyraxo™ products, orders, shipping, payments, and customer support.
1. What is Nuvyraxo™?
Nuvyraxo™ is a home lifestyle brand focused on creating thoughtfully designed products that combine practical function with modern aesthetics. Our goal is to help customers create more organized, comfortable, and beautiful living spaces.
2. What types of products does Nuvyraxo™ offer?
We offer carefully selected home essentials designed for everyday living, including functional home accessories, organization solutions, and lifestyle products that help improve your daily routines.
3. Where can I find product details?
Each product page includes information about product features, materials, usage, and specifications. If you need additional details, please contact our customer support team.
4. How long does order processing take?
Orders are usually prepared within 2–4 business days after payment confirmation. During holidays, promotions, or periods of high demand, processing times may require additional time.
5. How long will my order take to arrive?
Delivery times vary depending on destination and shipping conditions. For detailed delivery estimates, please refer to our Shipping Policy or contact our support team with your order information.
6. How can I track my order?
After your order has been shipped, you will receive a confirmation email with tracking information. Please allow some time for tracking updates to appear after shipment.
7. What payment methods do you accept?
We accept secure payment methods available during checkout, including major credit and debit cards and supported online payment services such as PayPal.
8. Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Requests submitted after order processing begins may not be available.
9. What is your return policy?
We offer a return process designed to provide customers with confidence when shopping. Please review our Return & Refund Policy for eligibility requirements, return instructions, and refund details.
10. What should I do if my item arrives damaged?
If your order arrives damaged, please contact us with your order number and supporting information. Our team will review the situation and assist with the next steps.
11. Do you protect my personal information?
Yes. Nuvyraxo™ takes customer privacy seriously. Personal information is handled according to our Privacy Policy and used only for purposes related to providing services, processing orders, and improving customer experiences.
12. How can I contact Nuvyraxo™?
You can contact our customer support team through:
Email: service@nuvyraxo.com
Phone: +86 19493236718
Business Hours: 24/7
Need More Help?
If you cannot find the answer you are looking for, our support team is always available to assist you.
Nuvyraxo™
Owned by Beijing Qiyuelu Information Technology Co., Ltd.
Email: service@nuvyraxo.com
Thank you for choosing Nuvyraxo™ — creating thoughtful spaces through functional and beautiful home essentials.